Data deletion

This page explains how to request deletion of personal data associated with Alama, operated by MURELEC 2018 SL. Both dashboard users and end customers (WhatsApp) may request deletion.

1. How to request it

Email israelgonzalbez@gmail.com and include:

• Whether you are a dashboard user or a WhatsApp customer of a business.
• Information that identifies you (for example account email, name, and/or affected phone number).
• A short description of what you want deleted.

2. WhatsApp customers

If you are an end customer who interacted with a business via WhatsApp, first contact that business’s dashboard user. The provider will facilitate options to delete your data after the request (coordinated with the business and/or by email to the address above).

3. Dashboard users

If you have an Alama panel account, request cancellation by emailing israelgonzalbez@gmail.com. You will be given an option to cancel yourself when available in the product; in any case, we will process deletion manually after your request.

4. Requests from Meta

If Meta contacts us to request data deletion (for example via its API or other official channels), we will process the request in the same way and within the same timeframes.

5. What is deleted

Where the request applies, this includes among other things:

• Access tokens and credentials of affected dashboard users.
• For the organizations involved: phone numbers, names, conversations, and other end-customer information linked to the request.
• Other account data reasonably connected to the deletion request.

6. Timeframe

We will reply and apply the request within a maximum of 30 calendar days from receipt of the email (or from a valid communication from Meta, where applicable).

7. Exceptions

We may retain data where there is a legal obligation to keep it. If so, we will tell you in our response to your request.

8. More information

See also the privacy policy and the terms of service.