Terms of service

These terms govern the use of Alama, a B2B SaaS multi-organization appointment service with a control panel (dashboard) and WhatsApp integration (Meta Cloud API). The service is provided by MURELEC 2018 SL (hereinafter “we”, “the provider”), with registered address at Calle Doctor Fleming, 22 - BJ IX, Spain, and contact email israelgonzalbez@gmail.com.

This text is informational and written in plain language. It does not constitute legal advice. We may update these terms; the date of the latest revision appears at the top of this page.

1. Service description

Alama lets businesses (for example salons, clinics, or other organizations) manage appointments from a dashboard and/or via WhatsApp Business. Each organization has its own environment and, where applicable, its own WhatsApp Business number connected through Meta’s platform.

2. Roles

• Provider: MURELEC 2018 SL, which operates the Alama platform.
• Organizations: B2B customer businesses that use Alama for their operations.
• Dashboard users: internal staff of an organization (for example owner, admin, or staff) with panel access.
• End customers: people who book or manage appointments mainly via WhatsApp, identified by phone number.

3. Access and accounts

Dashboard access uses credentials issued or created as part of the service. You are responsible for safeguarding your credentials and for actions taken with your account. You must notify us if you detect unauthorized use.

4. Acceptable use

You agree to:

• Use Alama only for lawful purposes and in line with these terms.
• Not attempt to compromise the security, access, or integrity of the service or of third-party data.
• Not use WhatsApp or the Meta integration in ways that breach Meta’s policies or applicable law.
• Provide accurate information as needed for us to provide the service.

5. Availability

We provide the service with reasonable diligence (“best efforts”). Alama may be at an early product stage (MVP) and may experience interruptions, errors, or feature changes. We do not guarantee uninterrupted availability or the complete absence of defects.

6. WhatsApp and Meta

WhatsApp messaging depends on Meta’s infrastructure and policies. The provider does not control WhatsApp availability or Meta’s decisions about accounts, templates, or phone numbers. Use of WhatsApp is also subject to Meta’s terms.

7. Intellectual property

The software, the Alama brand, the design, and the provider’s own content belong to MURELEC 2018 SL or its licensors. No license is granted beyond what is needed to use the service under these terms. Data you enter in the course of your business remains your responsibility and, where applicable, that of your organization.

8. Limitation of liability

To the extent permitted by Spanish law, we will not be liable for indirect damages, loss of profits, data loss, or interruptions arising from use or inability to use the service, nor for incidents attributable to Meta, hosting providers, or misuse on your part. Nothing in these terms limits liability that cannot be excluded by law (for example willful misconduct or gross negligence, where applicable).

9. Privacy and deletion

Personal data processing is described in the privacy policy. To request data deletion, see data deletion.

10. Changes

We may amend these terms to reflect service or legal changes. We will publish the updated version on this page with a new revision date.

11. Governing law

These terms are governed by Spanish law. Unless mandatory rules provide otherwise, disputes shall be submitted to the competent courts of Spain.

12. Contact

Questions about these terms: israelgonzalbez@gmail.com.